The telecom industry continues to witness rapid changes in technology, new product offerings and consolidation amongst players. Convergence, Wi-Fi, 3G and IP-based architecture are some of the current trends in the market. GrepTech is a trusted partner when you invest in outsourcing to strengthen your position in the marketplace. With unparalleled understanding of the telecom domain and through its IT-BPO synergy, GrepTech provides operational support to a wide range of business processes for telecom enterprises. Our telecom offerings span the following processes :

• 1. Network and Switching Management Services
• 2. Telesales, Marketing and Transaction Processing
• 3. Customer Acquisition and Relationship Management
• 4. Customer Service, Troubleshooting and Technical Support
• 5. Receivables, Collections and Revenue Management
• 6. Interconnection and Least Cost Route Management
• 7. Supplier and Partner Relationship Management
• 8. Service Management: Fulfillment and Assurance
• 9. Provisioning and Invoice Management
• 10. End-to-End Billing Operations Support